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Guidelines to deal with the
most important element in our business - The Customer
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Listen to the voice of the
Customer . |
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We should be a company that is easy to do business
with for the Customer. |
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Be Customercentric - Have Customer focus. |
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Knowledge of our business is important to serve our
Customers. |
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Be responsive to Customer needs. |
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We should deliver value for the Customers money. |
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Time is of importance to the Customer.
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Be committed to your commitments.
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Be courteous and empathetic.
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Admit negatives.
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Customers are the only source of job satisfaction. |
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It can take years to win a Customer and only seconds
to lose one. |
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Remember
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Good service is always taken
for granted by the Customer. In any case, he is entitled
to it. |
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Bad service is never forgotten and lingers on and
on in the memory of the Customer. |
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